Terms of Service

You accept these Terms by doing any of the following: visiting degird.com or any Degird subdomain; downloading, installing, activating, or running any Degird software; creating a Degird account; purchasing a licence or subscription; or commissioning agency work. No signature is required for acceptance to be effective.

If you do not agree to every provision of these Terms, your only remedy is to stop using the Products and uninstall them. Continued use after a change takes effect is acceptance of the changed Terms.

If you accept these Terms on behalf of a company, institution, agency, or other organisation, you represent that you are authorised to bind that entity, and "you" refers to both you personally and that entity. Where the entity has an unsigned purchase order, click-through, or vendor-portal terms of its own, those do not apply to us and do not modify these Terms.

These Terms apply in addition to any product-specific terms, order form, statement of work, data processing agreement, enterprise agreement, or marketplace terms you have separately agreed with us. Where a signed, product-specific agreement conflicts with these Terms, that agreement controls for that product only, and every other provision here remains in force.

Section headings and the plain-English summaries throughout this page are provided for navigation and comprehension only. They do not limit, expand, or otherwise affect the meaning of the clauses beneath them.

You must be at least 16 years old, or the minimum digital-consent age in your country if that is higher, to create a Degird account or purchase a licence in your own name. Where a Product is deployed by an institution for people below that age — as with residents managed in Dormefy — the institution acts as the accountable party under Section 15.

You must provide accurate, current, and complete information when registering, purchasing, or requesting support, and keep it up to date. A licence bought with false, borrowed, or third-party payment details may be revoked without refund.

You are responsible for safeguarding your account credentials, Licence Keys, API tokens, and any device on which a Product is activated. Enable multi-factor authentication wherever we offer it.

You are responsible for all activity that occurs under your account or Licence Key, whether or not you authorised it, except to the extent it results from our own proven failure of security.

Notify us at hello@degird.com without undue delay if you suspect unauthorised access, credential exposure, or key leakage. We may suspend an affected account or key immediately to contain harm, and we will tell you when we do.

One person or entity, one account. Creating multiple accounts to obtain repeat trials, stack promotional pricing, evade a suspension, or exceed a seat limit is a material breach of these Terms.

Subject to payment in full and continued compliance with these Terms, Degird grants you a non-exclusive, non-transferable, non-sublicensable, revocable, worldwide licence to install and run the Software in object-code form for your own business or personal purposes.

The licence is per device. Your tier fixes how many computers may hold a simultaneous activation: a Solo licence activates one computer, Multiple activates three, and Team activates an unlimited number within a single organisation. The authoritative tier table is the one published on the Tubeup product page.

"Unlimited devices" on the Team tier means unlimited computers operated by or for one purchasing organisation. It is not a distribution right, a resale right, a right to activate machines belonging to unrelated third parties, or a substitute for buying licences for a client's own staff.

You may deactivate a seat and move it to a replacement machine when you upgrade or retire hardware. Repeated, high-frequency seat cycling that has the practical effect of running more concurrent installations than you paid for is treated as exceeding the licence under Section 12.

You may make one copy of the Software solely for backup or archival purposes, provided the copy remains unmodified and retains all proprietary notices.

Where a Product is sold as a one-time purchase with lifetime updates, "lifetime" means the commercially reasonable service life of that Product line. It grants you every update we publish for that Product while we maintain it. It is not a promise of perpetual development, a promise that any third-party platform the Product depends on will continue to exist, or an entitlement to a different Product we later release under a new name.

Where we offer a free trial — currently 3 days for Tubeup — the trial licence is granted for evaluation only, is limited to one trial per person, household, organisation, or payment instrument, and terminates automatically at the end of the trial period.

Manipulating device identifiers, virtual machines, reinstallation, or payment details to extend or repeat a trial is an unauthorised circumvention under Section 12 and voids any later purchase made from the same account.

Subject to payment and compliance, Degird grants you a non-exclusive, non-transferable, non-sublicensable right to access and use the hosted Product for your internal business purposes during your paid subscription term, within the seat, tenant, workspace, storage, or usage limits of your plan.

Subscriptions renew automatically for successive terms at the then-current price unless cancelled before the renewal date. You may cancel at any time; cancellation takes effect at the end of the current billing period, and access continues until then.

We may modify, add, or remove features of a hosted Product to improve it, meet legal obligations, or respond to security and platform changes. We will not make a change that materially and adversely degrades a core function of your paid plan mid-term without notice and a reasonable alternative or a pro-rata credit.

Fair use applies to plans described as unlimited. Where usage places disproportionate load on shared infrastructure or is inconsistent with normal use of the Product, we will contact you to agree a plan that fits before taking any restrictive step.

You may not resell, rent, lease, timeshare, white-label, or operate a service bureau on top of a Degird SaaS product, or provide access to it to any third party outside your organisation, without a written reseller or partner agreement from us.

On expiry or termination, you may export Your Content for 30 days, after which we may delete it in accordance with our Privacy Policy. We will not hold your data hostage over a billing dispute, and we will always give you a route to retrieve it.

Self-hosted editions, where offered, are licensed for deployment on infrastructure you control for your own organisation. The right to run software on your own server is not a right to redistribute it, resell it, or offer it to others as a hosted service.

Revoye — which comprises the hosted router, Revoye Desk, and the Revoye browser extension — operates the third-party AI accounts you are already signed into, in your own browser and on your own machine. Your relationship with each provider, including ChatGPT, Claude, Gemini, DeepSeek, Qwen, and Perplexity, remains governed by that provider's own terms, and it is your responsibility to keep your use of Revoye consistent with them. Degird is not a party to that relationship, does not resell provider capacity or model output, and holds no provider API key, password, or session on your behalf. Availability of any provider through Revoye may change if that provider changes its service, and such a change is not a failure of the Product.

The PHP source code of each Degird WordPress plugin is licensed under the GNU General Public License, version 2 or later (GPLv2+). Under that licence you may use, study, modify, and redistribute that PHP code, including commercially, provided you comply with the GPL — most importantly by preserving copyright notices and licensing your derivative works under the same terms.

Nothing in these Terms restricts, revokes, or attempts to add conditions to the rights the GPL grants you over GPL-licensed code. Where any clause here would conflict with the GPL as applied to that code, the GPL prevails for that code.

Degird WordPress plugins run inside a WordPress installation you control, on hosting you select. You remain responsible for the security, backups, updates, configuration, and lawful operation of that site, including the conduct of any guest author, editor, or API client you grant access to.

Security-hardening plugins such as AuthDock reduce and shape risk. No security software eliminates it. Installing our plugin does not transfer to Degird any responsibility for the security outcomes of your site, and does not make us a party to any breach you suffer.

Where a plugin exposes an authenticated API — as SyncDock does for external publishing — you are responsible for issuing, scoping, rotating, and revoking credentials, and for everything published to your site with them.

You may not distribute a modified build of a Degird plugin in a way that continues to identify itself as the official Degird plugin, reports our version string, or receives updates from our infrastructure.

Degird grants you a free-of-charge, personal, non-exclusive, non-transferable, revocable licence to install and use each extension for your own purposes, subject to these Terms and to the marketplace's own terms.

Free of charge is not, by itself, a transfer of ownership, a dedication to the public domain, or an open-source licence. Except where an extension is separately released under an open-source licence — see the clause on ShotDock below — the compiled extension, its source, its interface, and its name remain Degird IP, and every restriction in Section 9 applies to them.

ShotDock is additionally released as open source under the MIT licence. For the source code Degird publishes under that licence, the MIT terms govern and prevail over the preceding clause and over Section 9 to the extent of any conflict. The MIT licence covers that source code only: the ShotDock name, logo, and marketplace listing remain Degird IP, and the clause below on repackaging and re-uploading to a marketplace continues to apply to the extension as published by Degird.

Extensions are distributed through the Chrome Web Store and equivalent marketplaces. Your installation is additionally governed by that marketplace's terms and by your browser vendor's policies. Where a marketplace's rules require behaviour that conflicts with these Terms, the marketplace's rules govern the distribution relationship and these Terms continue to govern everything else.

Our extensions store their data locally in your browser's storage. They do not collect browsing history, and they do not transmit personal browsing activity to Degird. The Privacy Policy sets out exactly what each extension touches.

Extension permissions are requested to deliver a stated feature and nothing more. Where a browser vendor changes its extension platform in a way that removes a capability a feature depends on — as extension platforms periodically do — we may change or discontinue that feature without liability.

We may update, change, or withdraw a free extension at any time. Where a withdrawal removes a feature you actively rely on, we will give notice through the marketplace listing and, where possible, a route to export any data held locally.

You may not repackage, re-upload, clone, or list any Degird extension — modified or unmodified — on any marketplace or distribution channel under any name, including your own.

Copy or redistribute. Reproduce, publish, distribute, upload, mirror, torrent, bundle, resell, rent, lease, lend, sublicense, or otherwise make any Product available to any third party, including on any repository, marketplace, forum, file host, or nulled-software site.

Reverse engineer. Decompile, disassemble, deobfuscate, decrypt, extract, or otherwise attempt to derive the source code, underlying ideas, algorithms, file formats, protocols, or data structures of any Product supplied in object-code form.

Modify or derive. Alter, adapt, translate, port, merge, or create derivative works from any Product, or incorporate any part of it into another product, whether or not for distribution.

Strip identity. Remove, obscure, alter, or falsify any copyright notice, proprietary legend, watermark, licence header, version string, or attribution embedded in a Product or its Documentation.

Circumvent. Defeat, disable, bypass, patch, emulate, spoof, or interfere with any licence check, activation mechanism, seat limit, trial expiry, usage metering, telemetry, update verification, or other technical protection measure.

Exceed the grant. Use a Product on more devices, seats, sites, tenants, workspaces, or channels than your licence covers, or share a Licence Key, account, or activation with anyone outside the licensed entity.

Compete. Use any Product, its Documentation, its interface, its output, or any access you obtain to it in order to build, train, specify, benchmark for launch, or market a product that is substantially similar to, or competitive with, that Product.

Clone the interface. Reproduce the distinctive selection, arrangement, structure, flow, layout, or visual design of a Degird interface in another product, including by reimplementing it from screenshots or recordings.

Abuse infrastructure. Probe, scan, load-test, penetrate, or interfere with Degird systems, servers, licence infrastructure, or networks, except under the responsible-disclosure safe harbour in Section 25.

Misuse automation. Use bots, scrapers, headless clients, or automated scripts against our web properties, APIs, or licence servers other than as expressly permitted in Section 13.

Launder access. Use a Product to provide a substantially equivalent service to third parties on a bureau, agency, or managed-service basis without a written partner agreement, where doing so displaces licences those parties would otherwise need.

Break the law. Use any Product in violation of applicable law, of a third-party platform's terms, or of anyone's intellectual property, privacy, publicity, or contractual rights.

All rights not expressly granted in writing are reserved. No licence, right, or interest in any Degird IP is granted by implication, estoppel, exhaustion, acquiescence, course of dealing, industry custom, or the mere fact that a Product was distributed without charge.

Nothing in a purchase, download, marketplace listing, free tier, trial, open beta, public repository, or published screenshot constitutes a waiver of any Degird IP right, or a dedication of any Degird IP to the public.

Degird IP is protected by copyright, trade secret, trademark, database, and unfair-competition law, including the Copyright Act of Bangladesh, the Trademarks Act 2009 of Bangladesh, and the international framework of the Berne Convention, the WIPO Copyright Treaty, and the TRIPS Agreement, which extend protection to our works in every member state.

Our failure to enforce any Degird IP right on any occasion is not a waiver of that right and does not limit our ability to enforce it later, against you or anyone else.

You will not, directly or indirectly, apply to register, assert, claim, or assist anyone in claiming ownership of any Degird IP or any confusingly similar right, in any jurisdiction. Anything you obtain in breach of this clause is held on trust for us and assigned to us on demand.

You will take reasonable steps to protect Degird IP in your possession, and you will notify us promptly at hello@degird.com if you become aware of any infringement, leak, cracked build, or unauthorised distribution.

Using any Degird mark, or anything confusingly similar, in your own product name, company name, app name, plugin slug, extension listing, or brand identity.

Registering or using a domain name, subdomain, social handle, marketplace listing, or app-store identifier that incorporates a Degird mark or a deliberate misspelling of one.

Bidding on Degird marks in paid search in a way that presents your product as ours, or using our marks in ad copy, titles, or display URLs so as to divert traffic through confusion.

Altering, redrawing, recolouring, animating, or combining a Degird logo with other elements, or using it as an element of your own logo or favicon.

Using Degird marks on merchandise, packaging, event branding, certificates, badges, or promotional material without written permission.

Stating or implying partnership, certification, endorsement, sponsorship, affiliation, or approval by Degird where no written agreement to that effect exists.

Applying a Degird mark to a fork, clone, repackaged build, or nulled distribution of a Degird product, including a fork of GPL-licensed plugin code — a fork must be renamed and rebranded before distribution.

A Licence Key is a credential issued to a named Licensee. It is not property, it is not an asset you may sell, transfer, gift, auction, or bundle, and it remains revocable for breach of these Terms.

Licence Keys may be transferred between legal entities only with our written consent, which we will not unreasonably withhold in a genuine merger, acquisition, or corporate reorganisation. Consent is not required to move a seat between machines you operate.

Paid Products may contact our licence infrastructure to validate activation, seat count, entitlement, and update eligibility. This validation is a condition of the licence. Blocking it at the network or host level, redirecting it, or falsifying its responses is a circumvention under Section 9.

Nulled, cracked, patched, keygen-generated, and resold-key installations are unlicensed. They carry no licence, no updates, no support, and no warranty, and they are frequently modified to carry malware. Running one is copyright infringement in every Berne Convention jurisdiction, and it exposes the operator — including a business whose staff installed it — to civil and criminal liability.

Where we identify unauthorised distribution, we will pursue takedown with hosting providers, marketplaces, search engines, CDNs, and payment processors, and we will pursue direct enforcement against distributors and commercial-scale users. We report criminal-scale distribution to the relevant authorities.

Where usage appears to exceed the licensed seat count, we will first contact you and offer a true-up at standard pricing. We prefer a corrected invoice to a dispute, and we will always take that route first.

For Team, enterprise, and organisation-wide licences, you agree that on no less than 30 days' written notice, no more than once in any 12-month period, and only where we have a reasonable, stated basis to believe usage materially exceeds the licence, you will provide a written statement of active installations. We do not require access to your systems, and we do not conduct on-site audits. Where a shortfall above 5% is confirmed, you will pay the difference at list price within 30 days.

Any amount recovered under this section is a contractual remedy for unpaid licences and does not limit any other remedy available to us, including injunctive relief and statutory damages.

Degird expressly reserves all rights to text and data mining in respect of all Degird IP, including all content on our web properties, all Documentation, all Product output, all Product source and object code, and all interface designs.

This reservation is made expressly and in machine-readable form for the purposes of Article 4(3) of EU Directive 2019/790 on Copyright in the Digital Single Market, the corresponding provisions of the UK Copyright, Designs and Patents Act 1988, and every equivalent text-and-data-mining exception worldwide. No TDM exception applies to Degird IP.

You may not use any Degird IP to train, fine-tune, ground, evaluate, benchmark, distil, align, or otherwise develop any machine-learning model, foundation model, embedding index, or AI system, whether commercial, academic, or personal, without a separate written licence from us.

You may not scrape, crawl, harvest, spider, systematically download, or bulk-extract our web properties, Documentation, APIs, or marketplace listings, and you may not build or maintain a database, corpus, mirror, or retrieval index from them.

Automated agents must respect our `robots.txt`, our published rate limits, and any `noai`, `noimageai`, or TDM-reservation signal we emit. Ignoring those signals is unauthorised access, not merely a policy breach.

Search engines and answer engines may crawl and index our public pages for the ordinary purpose of linking users back to them. That permission is limited to indexing and attributed citation, and does not extend to model training or to republication of substantial portions of our content.

Security scanners, uptime monitors, accessibility checkers, and archival crawlers operating at a reasonable rate on public pages are permitted, and nothing in this section is intended to interfere with legitimate research, journalism, or accessibility work.

If you send us feedback, feature requests, bug reports, benchmarks, mockups, workflow descriptions, or suggestions ("Feedback"), you grant Degird a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable licence to use, reproduce, modify, and commercialise that Feedback in any product, with no obligation of compensation, attribution, or confidentiality.

This is deliberately broad for a practical reason: many users independently request the same improvement, and we cannot ship a widely-requested feature while owing an exclusive claim to whoever asked first.

Feedback is treated as non-confidential unless you mark it confidential before sending it and we accept that designation in writing. Do not send us trade secrets, unpublished business plans, or anyone else's confidential material through public channels or the support desk.

Where you contribute code, translations, or documentation to a Degird open-source or GPL-licensed repository, your contribution is licensed under that repository's licence, and you confirm you have the right to contribute it.

We will credit substantial community contributions where you would like us to. Ask, and we will.

You own Your Content. Nothing in these Terms transfers to Degird any ownership of the videos, text, images, documents, records, credentials, or data you create, upload, connect, or process with a Product.

You grant Degird a limited, non-exclusive, worldwide, royalty-free licence to host, store, transmit, display, reformat, and process Your Content solely to the extent required to operate the Product and deliver the feature you requested, and for no other purpose. This licence ends when the content is deleted or the account is closed, subject only to routine backup cycles and legal retention.

We do not use Your Content to train AI models, to build advertising profiles, or for any purpose unrelated to running the Product. See Privacy Policy §17.

Where a Product processes data locally — as Tubeup does — Your Content does not reach Degird servers at all, and the licence above simply has nothing to attach to.

You are responsible for Your Content: for holding the rights to it, for its lawfulness, for having any consent required to process personal data within it, and for keeping your own backups. We maintain operational backups for service continuity; those are not a substitute for your own.

Where you process other people's personal data through a Degird hosted Product — for example, resident and meal records in Dormefy — you act as the data controller and Degird acts as your processor. The Privacy Policy sets out that relationship, and a Data Processing Agreement is available on request.

We may remove or disable access to content that is unlawful, that infringes third-party rights, or that materially threatens the security or integrity of the Product. Where we do, we will tell you the reason and, where lawful and technically feasible, give you an opportunity to export it first.

Upload, publish, generate, or distribute content that is unlawful, infringing, defamatory, deceptive, or that violates any third party's intellectual property, privacy, publicity, or moral rights — including publishing video, articles, or media you do not have the rights to publish.

Publish content that sexually exploits or endangers minors, incites violence, promotes terrorism, or constitutes unlawful harassment or discrimination. This is an absolute prohibition with no exception and no notice period.

Operate spam, engagement farms, artificial-traffic schemes, coordinated inauthentic behaviour, or bulk-publishing operations designed to manipulate a platform's ranking, recommendation, or moderation systems.

Violate the terms, developer policies, or technical protection measures of any third-party platform a Product connects to — including the YouTube Terms of Service and API Services Terms, Google API policies, WordPress.org guidelines, and browser marketplace policies. Compliance with those terms remains yours, on your accounts.

Gain or attempt to gain unauthorised access to any system, account, network, or data — including using AuthDock, SyncDock, or GuestDock to obtain or retain access to a WordPress site you are not authorised to administer.

Distribute malware, cryptominers, spyware, ransomware, or any code designed to damage, disable, or covertly control a system.

Impersonate any person, organisation, or brand, or misrepresent your affiliation with one, including through AI-generated content presented as authentic.

Interfere with, degrade, or place unreasonable load on Degird infrastructure or on another user's use of a Product.

Use a Product in a high-risk setting where failure could lead to death, personal injury, or severe environmental or property damage. Our Products are business and productivity tools, are not certified for such use, and must not be relied upon in life-safety, medical, aviation, nuclear, or critical-infrastructure contexts.

Third-party platforms are not under our control. We do not endorse them, we cannot guarantee their availability, and we are not responsible for their content, policies, pricing, API changes, or acts and omissions.

Where a platform changes or withdraws an API, alters its rate limits, or modifies its policies in a way that breaks or restricts a Product feature, we will adapt the Product where commercially reasonable. Such a change is not a defect, not a breach of these Terms, and not grounds for a refund outside the window in Section 21.

You are responsible for maintaining your own accounts, API credentials, quotas, and standing with any connected platform, and for complying with its terms on those accounts.

Suspension, restriction, strike, or termination of your account by a third-party platform is a matter between you and that platform. We will help you understand what a Product did and when, and we will provide logs where we hold them.

Several Products include AI-assisted features — metadata generation in Tubeup, and content generation in Caster on release. These features produce drafts for your review, not finished, verified work.

AI systems are probabilistic. Output may be inaccurate, outdated, biased, non-compliant with a platform's policies, or coincidentally similar to text that already exists. Review AI-generated content before you publish it. We make no warranty as to accuracy, originality, non-infringement, fitness for purpose, or SEO performance of any output.

As between you and Degird, you own the output generated from your inputs, and you are responsible for it once published — including for any platform policy violation, factual error, or third-party claim arising from it.

Identical or near-identical prompts may generate similar output for different users. We cannot and do not warrant that output is unique, and we grant no exclusivity over any generated text.

AI features depend on third-party model providers. Availability, quality, latency, and cost may change, and a provider may deprecate a model. We may substitute an equivalent provider or model without notice, and where no viable provider remains we may withdraw the feature under Section 22.

Where any law requires AI-generated content to be disclosed as such, making that disclosure is your responsibility as the publisher.

Degird does not use your inputs or outputs to train any model. Where a feature calls a third-party provider, we use configurations under which submitted data is not retained for provider model training. See Privacy Policy §17.

The statement of work, accepted quote, or proposal defines the deliverables, timeline, milestones, and fee. Anything not stated there is out of scope and, if requested, is quoted separately before work begins.

Timelines are estimates that assume timely provision of assets, access, feedback, and approvals by you. Delay in any of those extends the timeline correspondingly, without penalty to us.

Retainer engagements deliver within the turnaround stated in your plan, measured from the point all required inputs are received.

Each deliverable includes the number of revision rounds stated in the statement of work, or two rounds where none is stated. Revisions must be requested within 14 days of delivery; after that, the deliverable is deemed accepted and further changes are quoted as new work.

A change to agreed scope, format, aspect ratio, platform target, or output specification after work has begun is a change order and may affect both fee and timeline.

On receipt of payment in full, Degird assigns to you all right, title, and interest in the final deliverables produced specifically for you under the statement of work — including final video files, motion assets, bespoke design files, and custom application code.

Until payment is received in full, all deliverables remain Degird property and are licensed to you only for review. Using an unpaid deliverable commercially is infringement of our copyright, and any licence granted in advance terminates automatically on non-payment.

Degird Background IP is excluded from that assignment. Background IP means anything we owned or developed before the engagement, or independently of it: internal frameworks, component libraries, boilerplate, build pipelines, animation rigs, render presets, LUTs, project templates, prompt libraries, and general methodology. We grant you a perpetual, worldwide, non-exclusive, royalty-free licence to use Background IP embedded in a deliverable, as part of that deliverable. That licence does not let you extract, resell, or redistribute the Background IP on its own.

Residual knowledge. We remain free to use the general skills, techniques, and know-how our team retains in unaided memory, on other engagements. This does not permit use of your confidential information or your distinctive creative concepts.

Source and project files — After Effects projects, raw footage, layered design files, and repository history — are delivered only where the statement of work says so. Where they are not, you receive the finished deliverable in the agreed export format.

Third-party assets used in a deliverable — stock footage, licensed music, fonts, and libraries — remain governed by their own licences. We will tell you which assets carry ongoing terms, and we will secure a licence appropriate to the stated use, but we cannot assign to you rights we do not own.

Portfolio rights. Degird may display completed work in its portfolio, case studies, showreels, marketing, and social channels, and may identify you as a client, unless a signed non-disclosure or confidentiality agreement says otherwise. Ask before launch and we will hold publication until any date you choose.

You warrant that all materials, brand assets, footage, copy, and data you supply are lawful and that you hold the rights to have us use them, and you indemnify us under Section 29 for any claim arising from them.

Paid Degird software is sold through Freemius, Inc. acting as our merchant of record and authorised reseller. Freemius is the seller on the transaction, processes your payment, applies VAT/GST and other applicable taxes, and issues your invoice and licence. Your purchase is therefore also subject to Freemius' own terms and privacy policy.

Degird never receives or stores your full card number. Payment details are handled entirely by PCI-DSS compliant processors. See the Privacy Policy.

All prices are quoted in US dollars unless stated otherwise, and are exclusive of taxes unless the checkout states that tax is included. Currency conversion, foreign-transaction fees, and bank charges are yours.

One-time purchases are charged once and grant the perpetual licence described in Section 5. Subscriptions are charged in advance each billing period and renew automatically until cancelled.

We may change list prices at any time. A price change never affects an order already placed, and never retroactively changes a completed one-time purchase. For subscriptions, we will give notice before a price change applies to your renewal, and you may cancel before it takes effect.

Promotional codes and launch pricing are valid only for the stated period, apply only to the tiers stated, cannot be combined unless we say so, have no cash value, and may be withdrawn at any time before an order is placed. A promotional price locked in at purchase is honoured for that purchase.

Agency services are invoiced per the statement of work. Unless it says otherwise, invoices are due within 14 days. Overdue amounts may accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower, and we may pause work on overdue accounts after written notice.

You are responsible for any withholding tax, and amounts payable to us are net of it — if withholding is required, the invoiced amount is grossed up so we receive the agreed sum.

Initiating a chargeback instead of contacting us is a breach of these Terms. It terminates the licence immediately, and we may recover the disputed amount plus processing costs. Contact us first — refund requests under Section 21 are handled quickly and without argument.

Rule 1 — a product-specific refund policy wins. Where a Product's own page, checkout, plan description, order form, or marketplace listing states a refund policy for that Product, that policy governs that Product and overrides everything else in this Section. We may set different terms for different Products, tiers, bundles, promotional prices, and regions, and we will always state them at the point of purchase rather than afterwards. Where a Product-specific policy is silent on a point, this Section fills the gap.

Rule 2 — where you could evaluate for free, the purchase is final for change of mind. Where a Product offers a free trial, a free plan, a free tier, or a functional free edition, that free path is your evaluation period, and it is the reason the paid version is priced as it is. Once you buy, the purchase is non-refundable for change of mind — including "I no longer need it", "I found something else", "I bought the wrong tier", "I did not get round to using it", or "I did not try the trial first". The remedy in 21B always remains available to you.

Rule 3 — otherwise, a 14-day window applies. Where a paid Product offers no free trial and no free plan, you may request a full refund within 14 days of purchase, for any reason and without explaining yourself.

If a Product is materially defective, or does not perform as described in its documentation or on its product page, tell us within 14 days of discovering the problem and we will repair it, replace it, or refund it — whichever you prefer. This is not discretionary and it is not time-barred by the purchase date.

Before a refund under this clause we will ask for a reasonable opportunity to reproduce and fix the problem, because a fix usually serves you better than your money back. Where we cannot fix it in a reasonable time, you choose the outcome.

This clause covers defects in our Software. It does not cover a Product working exactly as documented but not suiting your workflow, an incompatibility with an environment we never claimed to support, a failure caused by a third-party platform changing its API or policy under Section 17, or an outcome we never promised such as traffic, ranking, or revenue.

Statutory rights are preserved in full. Nothing in Rules 1–3 excludes, limits, or overrides any non-excludable right you have as a consumer — including the EU/UK right of withdrawal for digital content, the Australian Consumer Law guarantees, and equivalent protections elsewhere. Those rights apply in addition to this policy and prevail over any clause here that would reduce them. Where you expressly consented to immediate delivery of digital content and acknowledged losing the withdrawal right at checkout, that consent is what governs the withdrawal right — not this Section.

Email hello@degird.com with your order reference, or use the merchant of record's customer portal. Where Rule 3 applies we do not require a reason and we do not run a retention gauntlet.

Approved refunds return to the original payment method, typically within 5–10 business days depending on your bank and the processor. We cannot refund to a different card, account, or person.

A refund terminates every licence granted by that purchase, immediately. You must stop using the Product and delete all copies, including backups, archived installers, and deactivated seats. Continuing to run a refunded Product is unlicensed use under Section 12.

Subscription cancellation stops future billing and takes effect at the end of the paid period. Cancelling does not by itself refund the current period; a renewal charge is refundable where you attempted to cancel before renewal and a technical failure on our side prevented it.

Where a Product is discontinued under Section 22 within 12 months of your purchase and no equivalent replacement is offered, we refund pro-rata even where the purchase was final under Rule 2 and even where every window has closed.

We may decline a refund where the request falls under Rule 1 or Rule 2 and is not a works-as-described claim under 21B; where it follows a pattern of repeat buy-and-refund across accounts, emails, or payment instruments; where the purchase was made with fraudulent, stolen, or third-party payment details; where the licence was obtained through an unauthorised reseller, a resold key, or a promotional abuse; or where the request arrives after the Product has been used at a scale inconsistent with genuine evaluation.

We may decline a refund, and reverse one already paid, where the Product has been copied, shared, redistributed, resold, published, or otherwise dealt with in breach of [Section 9](#restrictions) — and doing so is a criminal offence, not merely a breach of contract. See 21E.

Where we decline, we will tell you which rule we applied and why, in writing. If you think we got it wrong, reply and a second person will review it — we would rather correct a wrong decision than win one.

A completed purchase, a refunded purchase, and a free download all grant the same distribution right: none. Ownership of the Software never transfers (Section 10), so there is nothing in your hands that you could lawfully pass on.

Unauthorised reproduction, distribution, resale, or public communication of copyrighted software is a criminal offence, not only a civil wrong. It is punishable by fine, imprisonment, or both under the Copyright Act of Bangladesh — our home jurisdiction and the place of the offence for anything taken from us — and under the criminal copyright provisions of substantially every Berne Convention, WIPO Copyright Treaty, and TRIPS member state, including 17 U.S.C. §506 and 18 U.S.C. §2319 in the United States, the Copyright, Designs and Patents Act 1988 s.107 in the United Kingdom, and the national implementations of Directive 2004/48/EC across the European Union. Selling or trafficking in circumvention tools and cracked builds is separately criminal in most of those jurisdictions.

Criminal exposure sits with the people and businesses involved, not only with the account holder. That includes anyone who uploads a build, operates or profits from a site distributing it, sells keys they were not authorised to sell, or knowingly deploys unlicensed copies at commercial scale — and, where the law provides for it, the officers and directors of a company that does so.

We refer distribution at criminal scale to the relevant authorities, and we pursue civil enforcement in parallel under Section 31 — including injunctive relief, statutory damages where available, and recovery of the profits made from the infringement.

A refund does not cure an infringement that has already happened. Returning the money does not un-distribute a copy, does not extinguish our claim, and does not limit any criminal or civil consequence. Neither does deleting the copies afterwards.

None of this restricts the GPL rights we genuinely grant. Our WordPress plugin PHP may be redistributed under GPLv2-or-later exactly as Section 7 sets out. That freedom applies to the GPL-licensed code alone — never to our paid desktop software, our hosted platforms, our brand, our artwork, or our licence keys.

If you inherited an unlicensed installation, come to us first. The amnesty in Section 12 stands: a voluntary disclosure is resolved as a purchase at standard pricing, not as an enforcement matter.

Support is provided in English by email and through the support desk. We typically respond within 10 minutes to 1 hour — we always try to get back to you ASAP. During off days, it may take up to 24 hours. Response targets are goals, not contractual service levels, unless a signed agreement states otherwise.

Support covers installation, activation, configuration, defects, and normal use of a Product. It does not cover custom development, third-party plugin or theme conflicts we did not cause, server administration, training, or debugging your own code — those are agency engagements under Section 19.

We may decline support for installations that are unlicensed, modified, running on an unsupported platform or version, or several releases behind current.

Updates, patches, and security fixes are provided at our discretion and are governed by these Terms. Installing an update is not a new agreement; it is a continuation of your existing licence.

We support the current major release and, where practicable, the immediately preceding one. Operating systems, browsers, PHP versions, and WordPress versions that have reached their own vendor end-of-life may be dropped without that constituting a defect.

Discontinuation. If we retire a Product, we will give at least 90 days' notice to active licence holders and paying subscribers, keep security updates flowing for that period where it is safe to do so, provide a data export path, and — for subscriptions — stop billing immediately. Where a one-time purchase is retired within 12 months, Section 21 applies.

Nothing in these Terms obliges us to develop, release, or continue any specific feature. Roadmaps, previews, and public statements about future functionality are indications of intent, not commitments, and you should not buy on the strength of an unreleased feature.

Beta Products — including Pulse, Caster, announced mobile products, and any feature flagged as preview or experimental — are provided "as is", free of charge or at a discounted rate, purely for evaluation.

Beta Products may be unstable, incomplete, undocumented, and subject to data loss. Do not use one for production data you cannot afford to lose, and keep independent backups.

Every warranty disclaimer in Section 27 and every liability limit in Section 28 applies to Beta Products with full force. Our aggregate liability in respect of a Beta Product provided free of charge is zero, to the fullest extent the law permits.

We may change, restrict, reset, wipe, or discontinue a Beta Product at any time without notice, and we may decline to release it at all.

Access to a Beta Product does not entitle you to the general-availability version, to a discount on it, or to migration of data created during the beta, unless we say so in writing.

Beta access is confidential where we mark it so. Unless a beta is public, do not publish screenshots, benchmarks, or feature details before launch.

Product names shown as "Coming Soon" are indicative. Names, scope, pricing, and availability may change before release, and a listing is not an offer to sell.

We acknowledge complete notices and act on valid ones expeditiously — typically by removing or disabling access to the material and notifying the account responsible.

If your material was removed and you believe that was an error or a misidentification, you may send a counter-notice to the same address, containing your contact details, identification of the removed material and its former location, a statement under penalty of perjury that the removal was a mistake or misidentification, and your consent to the jurisdiction described in Section 31.

Accounts that are the subject of repeat, substantiated infringement notices are terminated under our repeat-infringer policy, permanently and without refund.

Knowingly filing a materially false notice or counter-notice carries liability for damages, including costs and legal fees, under the DMCA and comparable laws. We do not treat abuse of this process lightly in either direction.

We will acknowledge a report within five business days, keep you updated on remediation, and — if you would like — credit you by name in the release notes for the fix.

We do not currently operate a paid bug-bounty programme. Where a report is materially valuable, we may offer a licence, a discretionary reward, or public credit — but no payment is promised or implied.

This safe harbour covers Degird-controlled systems only. It cannot authorise testing against third-party platforms, hosting providers, or customer sites, and it does not shield you from their claims.

You may terminate at any time by cancelling your subscription, ceasing use, and uninstalling every copy. Termination by you does not entitle you to a refund except as set out in Section 21.

We may suspend or terminate your access, immediately and without prior notice, where you materially breach Section 9, Section 12, or Section 16; where continued access poses a security, legal, or platform-integrity risk; where payment fails or a chargeback is initiated; or where we are legally required to.

For any other breach, we will give written notice describing it and a 14-day period to cure before terminating.

We may terminate a free product, a free tier, or a beta at any time on reasonable notice.

On termination: every licence granted to you ends immediately; you must stop using the Products and delete all copies, including backups, archived installers, and deactivated seats; and any amount already accrued remains payable.

Termination for your breach does not entitle you to any refund of prepaid fees, and does not release you from liability for the breach.

Where we terminate for convenience or discontinue a Product, we will refund the unused portion of any prepaid subscription term on a pro-rata basis.

Data after termination. You may export Your Content from hosted Products for 30 days after termination, unless we terminated for unlawful conduct where retention would itself be unlawful. After that period, data is deleted per the Privacy Policy.

Survival. Sections 9, 10, 11, 12, 13, 14, 15, 20, 24, and 27 through 33 survive termination, together with any provision that by its nature should survive.

Degird expressly disclaims all warranties, whether express, implied, statutory, or arising from course of dealing or trade usage — including the implied warranties of merchantability, fitness for a particular purpose, title, accuracy, quiet enjoyment, and non-infringement.

We do not warrant that a Product will be uninterrupted, timely, secure, error-free, or free of harmful components; that defects will be corrected; that a Product will meet your requirements or produce any particular result; or that it will remain compatible with any third-party platform, operating system, browser, or API.

We do not warrant any outcome from using our Products — no level of traffic, ranking, reach, revenue, engagement, growth, security posture, or compliance status. Results depend on factors outside our control, including your content, market, and the policies of third-party platforms.

AI-generated output carries no warranty of accuracy, originality, or non-infringement. See Section 18.

No advice or information, oral or written, from Degird, its staff, or its documentation creates any warranty not expressly stated here.

Consumer rights are preserved. Some jurisdictions do not allow the exclusion of implied warranties or of certain consumer guarantees. Where that is so, the exclusions above apply only to the extent permitted, and you keep every non-excludable right your local law gives you.

Degird, its directors, employees, contractors, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; nor for loss of profits, revenue, goodwill, business opportunity, anticipated savings, or reputation; nor for loss, corruption, or unauthorised disclosure of data; nor for the cost of substitute products or services — in each case regardless of the theory of liability and even if we were advised such damages were possible.

Degird's total aggregate liability for all claims arising out of or relating to these Terms, the Products, or the Services will not exceed the greater of (a) the amount you actually paid Degird for the specific Product or Service giving rise to the claim in the 12 months preceding the event, or (b) USD 100.

For Products supplied free of charge — including free browser extensions, free WordPress plugins, and free trials and betas — our aggregate liability is USD 0, which reflects the fact that no consideration was paid.

Any claim must be brought within one (1) year after the cause of action first accrues. A claim not brought within that period is permanently barred, except where a longer period is mandated by law.

These limits apply in aggregate across all claims and do not reset with each incident, each Product, or each order.

The allocation of risk in this section is a fundamental basis of the bargain and is reflected in our pricing. Without it, the Products could not be offered at these prices, and this section applies even if a limited remedy is found to have failed of its essential purpose.

What is never limited. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any other liability that cannot lawfully be excluded or limited in your jurisdiction.

You will defend, indemnify, and hold harmless Degird and its directors, employees, and contractors against any third-party claim, demand, proceeding, loss, damage, penalty, or cost (including reasonable legal fees) arising out of or relating to: your use or misuse of a Product; Your Content; content you published using a Product; your breach of these Terms or of any applicable law; your violation of a third-party platform's terms or of any third party's intellectual property, privacy, or publicity rights; or materials you supplied to us for an agency engagement.

We will notify you promptly of any claim covered by this indemnity, give you control of the defence and settlement (provided no settlement admits liability on our behalf or imposes any obligation on us without our written consent), and give you reasonable cooperation at your expense.

For paid Products used within their licence, Degird will defend you against a third-party claim that the Product as supplied by us infringes that party's copyright, trademark, or trade secret, and will pay damages finally awarded or agreed in settlement, subject to the cap in Section 28.

Where such a claim arises, we may at our option procure the right for you to continue using the Product, modify it to be non-infringing, or terminate the licence and refund the amount paid, pro-rated over 24 months for a one-time purchase.

This indemnity does not apply where the claim arises from: modification of the Product by anyone other than us; combination with software, data, or hardware we did not supply, where the claim arises from the combination; use in breach of these Terms; continued use after we told you to stop; a free Product; or Your Content or AI-generated output.

This section states our entire liability, and your sole remedy, in respect of third-party intellectual-property claims.

Degird Products may be subject to export-control and sanctions laws, including those of Bangladesh, the United States, the United Kingdom, and the European Union.

You represent that you are not located in, ordinarily resident in, or organised under the laws of a country or territory subject to comprehensive sanctions, and that you are not identified on any restricted-party, denied-persons, or specially-designated-nationals list.

You will not export, re-export, transfer, or make available any Product in violation of applicable export-control or sanctions law, or for any prohibited end use, including nuclear, chemical, biological weapons, or missile technology applications.

We may refuse, suspend, or terminate access where required to comply with such laws, without liability and without refund where the restriction results from your own status.

These Terms, and any dispute arising out of or in connection with them or with any Product or Service, are governed by the laws of Bangladesh, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to the clauses below, the courts of the courts of Dhaka, Bangladesh have exclusive jurisdiction, and you consent to their personal jurisdiction and venue.

Talk to us first. Before commencing any proceeding, you agree to send a written description of the dispute to hello@degird.com and to attempt good-faith resolution for 30 days. We commit to the same before proceeding against you. Most disputes end here.

Arbitration option. Where informal resolution fails, either party may elect to refer the dispute to final and binding arbitration by a sole arbitrator in Dhaka, Bangladesh, conducted in English under the Arbitration Act 2001 of Bangladesh. An award may be enforced in any court of competent jurisdiction, which for an international counterparty is generally faster and cheaper than cross-border litigation.

Injunctive relief is carved out. Either party may seek interim or permanent injunctive or equitable relief in any court of competent jurisdiction, without first exhausting the steps above and without posting bond, to protect intellectual property, confidential information, or licence integrity. You acknowledge that unauthorised copying, distribution, reverse engineering, or circumvention of Degird software causes irreparable harm for which monetary damages are an inadequate remedy.

Cross-border enforcement. Degird IP is protected internationally under the Berne Convention, the WIPO Copyright Treaty, and the TRIPS Agreement, and we may bring infringement proceedings in any jurisdiction where infringement occurs or where an infringer, its hosting, or its payment infrastructure is located. Nothing in this section limits that.

No class actions. To the extent permitted by law, disputes are resolved individually. Neither party may bring a claim as a plaintiff or class member in a class, consolidated, or representative action.

Consumer protection preserved. If you are a consumer, nothing in this section deprives you of the protection of mandatory provisions of the law of your country of residence, including any right to bring proceedings in your local courts.

We may update these Terms to reflect new products, changes in the law, platform requirements, or improvements to how we operate.

For material changes — those that meaningfully reduce your rights or increase your obligations — we will give at least 30 days' notice before they take effect, by updating the effective date and version on this page and, for account holders and active licence holders, by email or in-product notice.

Non-material changes — clarifications, typographical corrections, restructuring, and updated contact details — take effect on publication.

Continued use of a Product after a change takes effect is acceptance of the updated Terms. If you do not accept a material change, stop using the Products before the effective date and, where the change materially and adversely affects a paid subscription, contact us for a pro-rata refund of the unused term.

Changes are never applied retroactively to a completed transaction, a perpetual licence already purchased, or conduct that occurred before the change took effect.

The version and effective date at the top of this page always identify the operative revision. Earlier versions are available on request.

Entire agreement. These Terms, together with the Privacy Policy and any product-specific terms, order form, or statement of work, constitute the entire agreement between the parties and supersede all prior proposals, representations, and understandings on their subject matter. Nothing here excludes liability for fraudulent misrepresentation.

Severability. If any provision is held invalid, illegal, or unenforceable, it will be modified to the minimum extent needed to make it enforceable while preserving its intent, or severed if that is not possible. Every other provision remains in full force.

No waiver. A failure or delay in enforcing any provision is not a waiver of it. A waiver is effective only if given in writing and applies only to the instance stated.

Assignment. You may not assign or transfer these Terms, or any licence granted under them, without our prior written consent, except as permitted in Section 12. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of substantially all our assets, on notice to you.

Independent contractors. The parties are independent contractors. Nothing here creates a partnership, joint venture, agency, franchise, fiduciary, or employment relationship.

No third-party beneficiaries. These Terms benefit only the parties. No third party may enforce them, except that our directors, employees, contractors, and suppliers may rely on Sections 27 through 29.

Force majeure. Neither party is liable for delay or failure to perform (other than a payment obligation) caused by events beyond its reasonable control, including natural disaster, war, civil unrest, labour action, epidemic, government action, internet or utility outage, or failure of a third-party platform or hosting provider.

Notices. Legal notices to Degird must be sent to hello@degird.com. Notices to you may be sent to the email on your account or shown in-product, and are deemed received 24 hours after sending, absent a delivery failure.

Language. These Terms are drafted in English. Any translation is provided for convenience only, and the English version governs in the event of any inconsistency.

Interpretation. These Terms will not be construed against the drafting party. Both parties have had the opportunity to take independent legal advice.

Contact. Degird — a multi-product software studio and AI-powered digital agency operating from Dhaka, Bangladesh. General and legal correspondence: hello@degird.com. Product support: degird.com/support.